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Privacy Policy

Top Utility Solutions – Privacy Policy

At Top Utility Solutions, we are committed to protecting your personal information and your right to privacy and appreciate that you are trusting us with your personal information. We take your privacy very seriously. Please take some time to read through the following policy carefully, as it is important.
This policy refers to all information collected via our website and through our Services.

What information do we collect?

We collect personal information that you provide to us when showing an interest in our services and requesting further information or a quotation.
This may include:- Names; phone numbers; email addresses; business addresses and other similar information.

How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website in order to make contact with you.
We will then ask for more detailed information in order to provide the service required by you.
We may use your information to request feedback and to contact you about your use of our Website.
We may use your information for the purposes of managing our account and keeping it in working order.
We may use your personal information to send you product, service and new feature information.

Will your information be shared with anyone?

We only share information with your consent, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries or joint venture partners.
We may share your information with our business partners to offer you certain products, services or promotions.

Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 1 year.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us by email sue@toputilitysolutions.co.uk
Or by post
5 Court Road,
Newent
Gloucestershire
GL18 1SL

How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, you may email us at sue@toputilitysolutions.co.uk.